Tati Clean – Customer Guidelines

Last updated: December 2025

Welcome to Tati Clean. These Customer Guidelines are designed to ensure a smooth, professional, and consistent cleaning experience. By scheduling a service with us, you agree to the guidelines outlined below.

1. Scheduling & Arrival

• Please provide accurate address details, access instructions, and parking or gate information.
• Arrival times include a reasonable service window due to traffic and prior appointments.
• If our team cannot access the property at the scheduled time, the visit may be considered a lockout and require rescheduling.

2. Access & Entry

• Ensure safe access via key, lockbox, door code, or someone available to open the property.
• Water and electricity must be available throughout the cleaning.
• For apartments or gated communities, elevator and building access must be arranged in advance.

3. Preparing for Your Cleaning

• Please remove excessive clutter from floors, countertops, and sinks when possible.
• Secure fragile, sentimental, or high-value items such as jewelry, cash, or important documents.
• Share any special instructions or priorities before the service begins.

4. Pets

• Pets must be secured if they are anxious, reactive, or may interfere with cleaning.
• If a pet prevents safe access to an area, that space may be skipped.

5. Service Scope & Expectations

• Standard Cleaning: Maintenance-level cleaning for homes already on a regular routine.
• Deep Cleaning: Includes detailed work and removal of buildup in neglected areas.
• Move In / Move Out Cleaning: Designed for empty or nearly empty homes and full resets.
• Post-Construction Cleaning: Requires special tools, extra time, and multiple passes due to fine dust.
• All services follow structured checklists. Add-ons must be requested in advance.

6. Safety & Limitations

• We do not clean hazardous waste, mold, pests, infestations, or biohazards.
• We do not lift heavy furniture or appliances.
• We do not climb higher than a safe step stool.
• Service may be paused or declined if conditions are unsafe.

7. Cancellations & Rescheduling

• Cancellations with less than 24 hours’ notice may incur a 50% fee.
• Lockouts or no access at arrival time will result in a 50% lockout fee.
• Repeated last-minute cancellations may require prepayment.
• Emergencies are handled with understanding and flexibility.

8. Quality Checks & Feedback

• Please report any missed items within 24 hours.
• Photos help us review and resolve concerns efficiently.
• We will gladly return to address specific areas when needed.

9. Payments

• Payment is due on the day of service unless otherwise agreed.
• Add-ons or scope changes may affect final pricing.
• Late or declined payments may result in fees or scheduling restrictions.

10. Respect for Our Team

• Please do not solicit or hire Tati Clean team members directly.
• All services must be booked through Tati Clean.

11. Privacy & Photos

• Before-and-after photos may be taken for internal quality control.
• Photos never include personal or identifying details.
• Marketing use requires explicit permission and is optional.
• You may opt out of photo use at any time.

12. Condition of the Home (Scope Adjustments)

• If the home condition differs from what was described, scope or pricing may be adjusted.
• We will notify you before proceeding with any changes.
• You will never be charged without prior communication.

13. Access Limitations & Unsafe Conditions

• We do not move heavy furniture or appliances.
• Blocked, unsafe, or inaccessible areas may be skipped.
• We do not clean walls, ceilings, permanent stains, or provide restoration services.

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Thank you for choosing Tati Clean. We are honored to care for your home and strive to deliver more than cleaning —
peace, comfort, and time back in your day.